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Reminder of Procedures in the Event of a Disaster

May 20, 2010

As we begin our storm season, we wanted to once again provide you with the tools that have been put in place to make the process go smoother, should a disaster event occur that affects your residents and/or property.   

First, there is a website that has been established that will be updated as the need arises with information and guidance in the event of a disaster.  The website is Multifamily Housing Guidance for Disaster Recovery http://www.hud.gov/offices/hsg/mfh/disasterguide.cfm.
 
Secondly, as in the past, the following reporting procedures have been put in place.  Owners and/or Management Agents should notify their local HUD Office immediately whenever there is physical damage to a property, interior or exterior, as a result of fire, flood, wind, severe cold, or other natural disaster.  
 
The attached "Damage Report" should be faxed or emailed to the assigned Project Manager within 24 hours of the damage.  Fax numbers are listed below. Should you wish to email, the address is hurricane.mailbox@hud.gov   Updated reports should be submitted as additional information concerning the level/amount of damage sustained is received.  In addition, while the Department is not a payee on a loss draft for an insured property, we still must be notified of the event and any damage sustained to the property in accordance with the above.  Also attached please find a damage report form and the instruction for processing loss claims and insurance settlements.   Should you have questions and/or concerns, please contact your Project Manager.  
 
Fax Numbers:
Jacksonville Field Office Fax  904-232-1532  Tampa Field Office Fax # 813-228-2844      
Miami Program Center Fax #  305-536-4789
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