North Tampa Housing Development Corp.
Improving Housing For Florida Communities
Resident Concerns Contact Center
NTHDC
ALL RESIDENTS OF H.U.D. SUBSIDIZED PROPERTIES
North Tampa Housing Development Corporation (NTHDC) is the HUD Contract Administrator and is responsible for responding to resident concerns. NTHDC Call Center has a team of Customer Relation Specialist (CRS) that will receive, investigate and document concerns such as, but not limited to the following:
  • Questions or concerns regarding work order follow-up.
  • Questions regarding the calculation of your rent.
  • Address health & safety and HUD Handbook 4350.3 concerns.
Call Center Purpose:
  • Call Center aids in ensuring HUDs mission of providing Decent, Safe and Sanitary Housing.
  • Serve as a neutral third party to residents, owners and the public.
  • Assist with clarifying HUD Occupancy Handbook 4350.3 requirements.
Call Center Contact Information and Business Hours: Concerns can be submitted by the following:
  • Phone
  • Fax
  • Mail
  • Email
  • Voicemail
  • FOIA- Freedom of Information Act request must be submitted directly to HUD
Required Information to open an inquiry:
  • Property name
  • Caller’s name (anonymous calls accepted)
  • Caller’s telephone number with area code
  • Caller’s address including apartment number
  • A brief, detailed description of the caller’s concern(s)
EQUAL HOUSING OPPORTUNITY
2000 Polaris Parkway, Suite 110, Columbus, Ohio 43211 TEL: (800) 982-5232
FAX: (614) 985-1502